From team tips to personal tips

Waiters in Poster

Tips go to the waiter the order is written to, and an order is written to whoever works at the register under their PIN code, so each waiter needs a card of their own in Poster.

Quicker — straight from the bot. The manager's page → «Add a waiter»: name and phone. We create them in Poster as «Официант» with a PIN of their own, show you the PIN and send the waiter an SMS with a link to the bot. A forgotten PIN is replaced there with «New PIN». Then the steps below are not needed.

1. Add each waiter as a separate employee. In Poster's back office: Доступ → Сотрудники → «Добавить» (Access → Employees → Add).

   

2. Fill in the card. Guests see «Имя и фамилия» (name). «Номер телефона» (phone) is a must: the bot recognises the waiter by it. «Должность» (position) is «Официант» (waiter): tips never go to cashiers or managers. Under «Доступ к кассе», a 4-digit PIN code of their own, different for everyone.

   

Waiters in the bot

The money goes to the card or Click link each waiter gives in the bot @qrokuzbot.

1. Refresh the list. In the manager's page in the bot — Menu → «Manage» → «Refresh» under «People». New waiters appear at once; in a chain, only those who have already worked at this branch's register.
2. Invite everyone. Each waiter gets an SMS with a link to the bot — write to us in @qrokuzbot once everyone is in Poster and we send it. Or do it yourselves: press «⋯» → «Invite» next to a waiter and forward the link in Telegram. The waiter opens the bot, presses «I am a waiter» — the bot knows them by the phone in Poster — and gives a card or a Click link.
3. Wait for the marks. Everyone should show the last digits of a card (•••• 1234) or «Click». For «no card», press «⋯» → «Remind»: the bot asks them itself.

Whose code is printed

The tips code leads to the waiter the order is written to in Poster, whoever prints the pre-bill. So everyone signs in at the register with their own PIN and opens orders for themselves, and when a table moves to a colleague — «•••» → «Изменить официанта» (change waiter) in the order.

One Poster setting: turn off quick waiter switching — Настройки → Общие → «Настройки кассы» → untick «Использовать быструю смену официантов на кассе». With it, waiters switch without a PIN, and an order is easily opened under someone else's name.

Switching

1. Check everyone is ready. Every waiter shows card digits or «Click» on the manager's page. While someone has no card, their pre-bills carry no tips code.
2. Open «Tips». The manager's page → «Tips». Today «The team» and its recipient are chosen.
3. Choose «Each waiter». The very next pre-bill follows the new mode.

Checking

1. Print a pre-bill under a waiter's PIN with the «Пречек с UzQR» button.
2. See whose tips these are. After printing the register shows, e.g., «чаевые: Азиз»; the waiter's name is printed under the tips code.
3. Scan the tips code with a phone camera: that waiter's page opens with their name and photo.

When it does not work

• A waiter cannot sign in at the register or does not see orders. Доступ → Должности → «Официант»: «работа с кассой» (register work) must be ticked.

  

• The bot does not recognise a waiter. Their Poster card has no phone or a different one. Fix it in Доступ → Сотрудники, then «Refresh» under «People» on the manager's page.
• No tips code on the pre-bill. The waiter has no card or Click yet — «no card» on the manager's page. Press «⋯» → «Remind».
• Tips go to the wrong person. The order was opened under someone else's PIN, or the table moved to another waiter while the order stayed with the first one. Turn off quick waiter switching, and when a table changes hands, change the waiter in the order before printing the pre-bill.
• The position is not «Официант». Cashiers, managers and owners get no tips: whoever serves guests needs the «Официант» position.
• Tips go to the shared «Команда» login. The order was opened under the shift's shared PIN. Everyone should work under their own; if the shared login is no longer needed, change its position to «Кассир».